Malaysia Airlines has begun offering free Wi-Fi in all cabin classes on selected widebody aircraft, adding to the carrier’s past efforts to improve the value of its connectivity on flights.
The service will first be provided on 20 selected widebody aircraft before being phased in on selected narrowbody aircraft.
This enhancement follows on the heels of the airline’s complimentary in-flight Wi-Fi service, which was launched on 1 July 2023 for Business Suite and Business Class passengers, as well as Enrich Platinum members, including those travelling in Economy Class, with a data cap of 100 MB per sector.
Passengers, including those flying in Economy Class and non-Enrich members, will no longer need to subscribe to the airline’s pay-per-use Wi-Fi with this new enhanced service. Passengers can connect their devices to the ‘MHconnect’ network and use the airline’s free in-flight Wi-Fi, which allows them to stay in touch with loved ones or browse the internet.
“We are delighted to extend our complimentary Wi-Fi offering to passengers across all travel classes, making us one of the first airlines to enable such convenience,” said Malaysia Aviation Group (MAG) Chief Executive Officer Ahmad Luqman Mohd Azmi.
In addition, unlike previous data capping, we now offer unlimited data, allowing guests to conveniently stay connected throughout their flight – whether chatting with loved ones or for business-related reasons. We will continue to invest in initiatives that will significantly enhance our customers’ experience onboard Malaysian Hospitality.”
To improve the onboard experience even further, and in conjunction with World Children’s Day in November, the airline will give out a specially curated gift for its young passengers. Children three (3) to eight (8) years old flying on selected long-haul flights will get a reusable Pilot Parker lunchbox set as an eco-friendly memory of their voyage beginning 1 November 2023, whilst stocks last. This is in addition to the present activity pack available to the airline’s young passengers.
These initiatives reflect the airline’s unwavering commitment and comprehensive strategy to enhance the customer experience at every touchpoint. The airline is consistently working to strategically improve its services and amenities, such as enriching the content available in its in-flight entertainment (IFE) offerings and enhancing the cabin experience, all with the goal of prioritising passenger comfort, convenience, and enjoyment.