Korean Air has been certified as a 5-star COVID-safe airline by Skytrax, becoming one of a few global airlines to achieve the recognition for COVID-19 safety standards.
Since last year, Skytrax has conducted the ‘COVID-19 airline safety ratings’ through an audit that evaluates the safety and hygiene protocols introduced by airlines during the coronavirus pandemic. The 5-star rating, the highest level, recognizes the airline’s world-best quality to assure customers a safe air travel experience.
In 2020, Korean Air was named as a 5-star airline in Skytrax’s ‘World Airline Star Rating’ for the quality of its airport and onboard product and staff service. The airline’s consecutive ‘5-star’ certifications reflect its excellence in both customer service and COVID-19 safety standards.
Korean Air’s COVID-19 5-star certification was attributed to the airline’s comprehensive efforts in its ‘Care First’ program that was introduced in August last year.
Keehong WOO, Korean Air’s president said: “Korean Air is proud and honoured to be named a 5-star airline for Skytrax COVID-19 Safety Rating. This special category recognizes an airline’s safety, cleanliness, and hygiene efforts to prevent further spread of the disease. Korean Air’s Care First program does just that”.
Care First has strengthened our communication with passengers as well as applied multiple layers of protection for our crews and customers. I gratefully accept this award on behalf of all our employees, many of whom are serving on the frontlines of this pandemic. Their unwavering support and loyalty are ensuring Korean Air’s success.”
Korean Air created a Care First page on its website to actively communicate its activities for passengers’ health such as in-flight cleanliness, touchless check-in, checking passengers’ temperatures, social distancing and enhancing in-flight meal hygiene.
The airline also provides further details of the Care First program and safety of the air travel through a safety information video on its website, social channels, and inflight entertainment.
A Care First kit, a set of hygiene products consisting of a facial mask, hand sanitiser, and information sheet, is also available upon request at all Korean Air’s check-in counters and boarding gates.
By Joe Cusmano