Passengers have been left in limbo once again by Jetstar’s cancellation of flights, only two days after the airline promised fewer delays and cancellations.
Passengers who had already checked their bags were waiting at the gate when they were informed that their overnight flight from Melbourne had been cancelled.
According to 9News’s reporting, a family of six was informed that their flight, scheduled to depart in only one hour, had been cancelled at the last minute.
As of late, Jetstar has had a high rate of flight delays and cancellations.
Some customers were stuck in Hawaii when the airline abruptly cancelled their flight to Melbourne with only 24 hours’ notice.
According to reports, technical difficulties forced the airline to cancel the flight.
Some customers have expressed confusion over the compensation they promised, including $300 for accommodation and $46 for meals.
Jetstar Chief Operating Officer Matthew Franzi confirmed the cancellations to 9News on Monday. After months of trouble, Jetstar’s problems were finally resolved.
It’s clear that “we haven’t delivered to the customer expectation,” as Franzi put it.
The airline said that the engineering problems had been resolved, and 1,500 additional employees had been employed throughout the Qantas Group to prevent further disruptions.
Yesterday morning, dissatisfied customers at Melbourne Airport told 9News they would never fly with the airline again.
Thousands of Australians missed their flights in September, and others could not return home for more than a week.