Virgin Australia Triumphs Again: World’s Best Cabin Crew for Seventh Consecutive Year

In a remarkable achievement, Virgin Australia has been awarded the title of World’s Best Cabin Crew for the seventh consecutive year at the AirlineRatings.com 2025 Airline Excellence Awards. These prestigious awards celebrate the industry’s best airlines, considering over 380 airlines against strict criteria, including safety, value, passenger comfort, and innovation. This year, Virgin Australia also earned third place in the newly introduced global Hybrid Airlines category, further cementing its reputation as a top-tier airline.

Virgin Australia’s regional and charter business, Virgin Australia Regional Airlines (VARA), based in Western Australia, was also honoured as the World’s Best Regional Airline for the second year running. This accolade highlights the airline’s commitment to excellence across its entire network.

Jayne Hrdlicka, CEO of Virgin Australia Group, expressed her pride in the accomplishments, saying, “These wins reflect the significant contribution of our exceptional people. The title of Best Cabin Crew for the seventh year in a row is a recognition of our very special culture. We know our people are exceptional and deliver wonderful service each and every day, so awards like these are fitting recognition by our guests. It also showcases the value of our unique Virgin flair, which clearly differentiates us in all parts of our business but particularly the experience our guests enjoy. This ensures we stand out in all the right ways.”

Hrdlicka added, “As a challenger brand at heart, we’re always striving to go above and beyond and set a new bar for ourselves in terms of choice, value and service. Earning the title of World’s Best Cabin Crew for the seventh consecutive time makes me immensely proud of the experience our people consistently deliver onboard. Earning third place in the Top 20 Hybrid Airlines category, alongside a number of our world-class airline partners, means our guests can fly with confidence knowing they’re choosing excellence when flying with us and all of our partners.”

The awards come as Virgin Australia continues to invest significantly in guest experience and innovation. Over the past four years, the airline has introduced new aircraft, upgraded aircraft interiors with new seats, in-seat power, Wi-Fi, and other industry-first innovations. These enhancements underpin the airline’s award-winning service and commitment to providing an exceptional travel experience.

Virgin Australia holds a seven-star safety rating from AirlineRatings.com, which delivers expert safety ratings of airlines around the world. This high safety standard, combined with the airline’s dedication to passenger comfort and service, makes Virgin Australia a preferred choice for travellers.

“Our WA regional operation forms a critical part of our business and has continued to grow as we’ve simplified our fleet and rebuilt our airline. I’m so thrilled that our team’s commitment to delivering wonderful service, reliability, and performance in the west has been recognised on a global scale,” Hrdlicka said.

As Virgin Australia continues to soar to new heights, these awards highlight the airline’s unwavering commitment to excellence. Whether flying domestically or internationally, passengers can trust that Virgin Australia will provide a world-class travel experience, thanks to its exceptional cabin crew and innovative service offerings.