Turkish Airlines Earns Prestigious ‘World Class’ Award for Fourth Consecutive Year

Turkish Airlines, the flag carrier of Türkiye, has once again been recognised for its exceptional service and commitment to excellence. For the fourth consecutive year, it received the prestigious ‘World Class’ award from the Airline Passenger Experience Association (APEX). This accolade places Turkish Airlines among the elite group of just 10 airlines worldwide to receive this honour.

Celebrating Excellence at the APEX/IFSA Global Expo

The awards were presented at a special ceremony held in California during the APEX/IFSA Global Expo. In addition to the ‘World Class’ award, Turkish Airlines also received the ‘Best-In-Class’ distinction in Sustainability, highlighting the airline’s dedication to operational quality and passenger experience.

Comprehensive Recognition

The ‘World Class’ recognition was awarded based on comprehensive inspections by industry professionals, evaluating performance across three key categories: Safety and well-being, Service and Guest Experience, and Sustainability. Turkish Airlines’ commitment to sustainability through circular practices, digitalisation, and waste management was particularly noted.

Additional Honors

Turkish Airlines also received the ‘FTE Pioneer Award’ from Future Travel Experience (FTE), which is part of the APEX group. This award recognises airlines that push the boundaries of innovation and enhance customer experience. The FTE Global Airline Pioneer Awards ceremony in Los Angeles honoured six winners worldwide for their contributions to advancing the air transport industry.

Leadership and Innovation

Commenting on the awards, Turkish Airlines Chairman of the Board and the Executive Committee, Prof. Ahmet Bolat, expressed pride in the airline’s achievements: “We are honoured to receive the ‘World Class’ and ‘Best-In-Class Sustainability’ awards from APEX, and the ‘FTE Pioneer Award’ from Future Travel Experience (FTE). This triple recognition underscores our dedication to enhancing passenger experience, driving innovation, and integrating sustainable practices across our operations while delivering a world-class experience for our guests. My heartfelt thanks to our Turkish Airlines family for making these achievements possible and to our passengers for their trust in our services.”

APEX Group CEO Dr. Joe Leader praised Turkish Airlines for consistently redefining luxury travel: “Their unmatched global network, combined with a passenger experience enriched by world-renowned Turkish hospitality, sets a high bar for excellence. With the unveiling of their new Crystal Business Class suite in 2024, featuring enhanced privacy, larger seating, and exquisite design details, Turkish Airlines continues to elevate the standards of premium air travel, truly embodying the essence of APEX World Class by YATES+.”

A Commitment to Excellence

These awards reflect Turkish Airlines’ unwavering commitment to providing an exceptional travel experience. As the airline continues to innovate and integrate sustainable practices, it remains a leader in the global aviation industry, setting new standards for excellence and passenger satisfaction.