Emirates First Travel Store Debuts in Hong Kong, it’s first in East Asia

Emirates, a global connector of people and places, has marked a significant milestone with the opening of its first Travel Store in Hong Kong. This move is part of the airline’s broader strategy to enhance every step of the customer journey, from booking to departure.

The new Travel Store, located in the Nexxus Building, offers customers a seamless and personalized experience. It’s a one-stop shop for all travel needs, allowing customers to book flights, customize itineraries, and arrange accommodations and activities at their destination.

A New Era of Customer Service

The store was officially inaugurated by Orhan Abbas, Emirates’ Senior Vice President, Commercial Operations, Far East, in the presence of Shaikh Saoud Al Mualla, UAE Consul General, and Sultan Alriyami, Emirates Area Manager for Hong Kong. Distinguished guests, trade and media partners also attended the opening ceremony.

Orhan Abbas said, “We are delighted to inaugurate the first Emirates travel store in the Far East region, in Hong Kong, to deliver an enhanced and exceptional service to our valued customers. The city has always been strategically important for us, and by launching our first travel store in Central Hong Kong, we aim to offer our valued customers an elevated travel retail experience and better deliver Emirates’ hospitality at every step of the customer journey.”

Inside the Store

The 1500-square-foot retail space exudes a relaxing, lounge-like environment with light and modern furniture. Four dedicated customer service counters cater to flight reservations, ticketing, and general enquiries. Knowledgeable travel consultants provide renowned Emirates hospitality and personalized assistance from the moment tickets are purchased.

Interactive screens throughout the store encourage customers to capture selfies with friends against iconic Emirates backgrounds. Bright technology-powered self-service screens minimize wait times and facilitate faster service, while LED screens showcase the latest Emirates products and promotional offers.

Bonus Miles and More

To make the Emirates retail travel experience even more rewarding, customers who sign up for the award-winning loyalty programme Emirates Skywards using the in-store self-service kiosk between now and 31 July 2024 are entitled to a bonus of 2,000 Skywards Miles.

Emirates currently operates 21 flights per week between Hong Kong and Dubai. The airline recently signed a Memorandum of Understanding (MoU) with the Hong Kong Tourism Board to boost inbound tourism to the city from various key areas across Europe and the Middle East.

With the opening of its first Travel Store in the Far East, Emirates continues to enhance its global network, offering passengers more options and greater convenience. Whether you’re travelling for business or leisure, Emirates is committed to making your journey seamless and enjoyable.